T-Mobile’s Employee Feedback Group Violated Labor Law, NLRB Says

T-Mobile USA Inc. must abolish its nationwide program to collect complaints about work from its customer service representatives , a divided National Labor Relations Board ruled.

The program, dubbed T-Voice, qualifies as a labor organization under federal labor law, the NLRB said in its 2-1 decision released Friday. T-Mobile unlawfully dominated and assisted the program, the board held.

The case stems from unfair labor practice charges filed by the Communications Workers of America, which alleged that T-Voice was acting as a company-run labor organization set up to undermine worker support for the union.

The NLRB considered the case on remand ...