Starbucks Internal Survey Finds Office-Worker Doubts Over Values

Starbucks Corp. white-collar employees’ faith in the coffee chain’s ethics and social impact dropped to a historic low this year, according to an internal survey, with corporate staff voicing concern about the company’s response to the union campaign spreading through its cafes.

In a survey of office-based US employees, only 52% said they “completely agree” that Starbucks “behaves in an ethical and responsible manner,” executives told staff at an Oct. 13 meeting, a video of which was viewed by Bloomberg News. Slightly fewer, 48%, said they completely agreed that they were “proud of the role Starbucks has in making a ...