Rippling Introduces AI-Based Tool to Evaluate Worker Performance

Rippling, a business software startup, is rolling out a bot-forward way to size up a new employee. The product, Talent Signal, will tap corporate willingness to experiment with different ways to use artificial intelligence.

Talent Signal aims to take bias out of evaluations by using task-specific metrics to evaluate how well an employee is performing — and then provide feedback, such as analyzing call transcripts and message exchanges to encourage a support agent to make sure they acknowledge customer emotions.

Rippling said the tool can identify patterns a manager might miss, helping employers better deploy resources. The goal is to identify when ...