QVC Shortchanged Customer Service Employees, New Suit Alleges

QVC Inc. is facing accusations that it cheated more than 100 customer service representatives out of overtime pay, according to a new lawsuit filed in a Philadelphia federal court.

The proposed class and collective action was filed by Lanitra Adams, who worked at a QVC call center in Virginia, under the Fair Labor Standards Act and Pennsylvania law.

QVC maintained policies and practices that forced these employees to work unpaid, off-the-clock hours every week, according to the complaint. Since these employees already worked 40 hours per week, QVC thus failed to pay them overtime wages for this time.

The retailer ...