The U.S. Labor Department has chosen New Jersey and Arkansas as test-drivers of its latest effort to modernize the unemployment system that was plagued with chronic technology and processing issues early in the Covid-19 pandemic.
The states were picked to participate in DOL’s “Claimant Experience Pilot,” a new project from its Office of Unemployment Insurance Modernization aimed at designing an application system that is easier for unemployed workers to use and access, and help prevent fraud.
The program, which is slated to start in both places next year, will be used to “pilot a model modular system” for other state ...
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