FCC Mulls How to Move Telecom Call Centers Back to US

The head of the Federal Communications Commission is taking aim at foreign-based call centers with a proposed English proficiency requirement for overseas employees and limits on the volume of calls they can handle.

FCC Chairman Brendan Carr said on Wednesday the proposed rules will encourage communications providers regulated by the agency to bring call-center jobs back to the US and place guardrails on the operations that remain abroad.

“Americans get frustrated when they call a US business and end up connecting with a call center located abroad,” Carr said in a statement. “Language and communications barriers often make it difficult ...