Instacart Pockets Savings on Cheaper Grocery Choices, Suit Says

March 17, 2021, 11:24 PM UTC

Grocery delivery platform Instacart overcharges customers when it makes substitutions in their orders for lower-priced goods, a lawsuit filed Wednesday in San Francisco alleges.

A proposed class of Instacart users says the company misrepresents the prices of certain products on its app, causing customers to overpay. Even when an Instacart shopper makes substitutions and pays a lower price at the store, Instacart charges customers the full price of the originally requested products and pockets the difference, the complaint alleges.

James Andrews seeks to represent a class of Instacart shoppers in California, and he asked the superior court in San Francisco ...

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