Hydrafacial Accused of Consumer Deception on Skin Care Machine

Hydrafacial LLC misled buyers about the capabilities of its Syndeo machine that promised to apply customizable skin care serums for salon and spa patrons, a proposed class action filed Thursday alleged.

“Almost immediately after the purchase, the Syndeo machine began failing,” Sol Tan Tanning & Spa LLC owners Jason and Sonia Davalos alleged. “Due to a design flaw, Syndeo systems using serums routinely clogged up, preventing the customer from being able to use the machine,” the complaint added.

The Davaloses alleged their nearly $30,000 machine was advertised as creating a more personalized facial treatment through cloud-based software that tracked salon ...