Adobe Sued by US Regulators Over Subscription Cancellations (2)

The US Federal Trade Commission sued Adobe Inc., alleging the software company violated consumer protection laws by making it too difficult for consumers to cancel their subscriptions.

Adobe pushed users toward annual subscriptions to its creative software such as Photoshop without “adequately disclosing” that canceling in the first year could cost hundreds of dollars, the FTC said Monday in a statement. The San Jose, California-based company also designed the cancellation process to be difficult, requiring navigating many online pages or transfers between customer services representatives, the regulators said.

“Adobe trapped customers into yearlong subscriptions through hidden early termination ...