Coinbase’s Customer Service Provider Sued Over Data Breach (1)

Customer-support services provider TaskUs Inc. negligently failed to protect the personal information of nearly 100,000 people after a March data breach hit the Coinbase Inc. cryptocurrency exchange, a proposed federal class action alleges.

The lawsuit places TaskUs, a Coinbase contractor, at the center of the breach, which reportedly affected around 1% of Coinbase’s 9.7 million active customers.

Lead plaintiff Nelson Estrada alleges that the breach occurred after cybercriminals bribed “rogue overseas support agents” for Coinbase to disclose customer data. Those employees worked at TaskUs’s customer call centers based in India, according to a complaint filed Tuesday in the US District ...