Madison Square Garden Pressed by NY AG James Over Face Scans (1)

New York Attorney General Letitia James is raising concerns about Madison Square Garden Entertainment Corp.'s reported use of facial recognition technology to prevent lawyers from accessing its venues because of ongoing litigation against the company.

Blocking access to ticketholders who are affiliated with law firms involved in pending suits against MSG may violate local, state, and federal human rights laws, including laws prohibiting retaliation, James wrote in a Tuesday letter to MSG executives.

The letter also questions whether the facial recognition software that MSG uses to identify individuals is reliable, citing research that suggests the technology may be biased against ...