DLA Piper Ditches Paper to Track Bills Digitally During Pandemic

Welcome back to the Big Law Business column on the changing legal marketplace written by me, Roy Strom. This week, we look at how a major law firm built a more efficient billing and collections department—a crucial bulwark against a recession’s fallout. Programming note: This column will be off next week. Sign up to receive this column in your inbox most Thursday mornings.

DLA Piper is one of the largest law firms in the world, and over the years it has built a billing department to match.

The firm’s Tampa Bay office is home to about 40 billing employees, ...