Results from three Bloomberg Law surveys show lawyers’ use of legal technologies is increasing. However, certain tools that are identified as needed are declining in use over time, according to responses from law firm lawyers. To understand and resolve this anomaly, it is important to have appropriate metrics in place that enable management to evaluate user needs, identify potential solutions, and troubleshoot issues that may impede the success of such solutions.
Declining Popularity for Three Tech Tools
Despite an overall increase in tech use over time, according to three Bloomberg Law surveys (Legal Operations and Technology, March 2019; ...
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