Law firms and in-house legal departments agree that outside counsel must increase use of legal technology to be more efficient. Bloomberg Law’s Legal Operations Survey (2020) found that three-quarters of in-house respondents expect their outside counsel to increase tech use, and more than 80% of firm lawyers said their clients have this expectation. But tech is not a primary factor in choosing which outside counsel to hire.
Law firm respondents are more aligned with the in-house community on this question than in last year’s survey, which found law firms lagging in their understanding of expectations on tech use and efficiency. ...
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