Buttigieg Warns Airlines of Refund Obligations Under Law

Some airlines are violating the law by not disclosing to customers that they are entitled to cash refunds when their flights are canceled or significantly changed, US Transport Secretary Pete Buttigieg writes in a letter sent to CEOs of the 10 largest airlines in the country.

• Department of Transport has heard in recent weeks of “unacceptable customer service failures and received thousands of air travel service complaints against airlines,” Buttigieg says
• Buttigieg says cash refunds — not vouchers or credits — must be automatic for passengers when owed
• “When problems come to our attention, we will investigate them and, where ...