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Three Hours on Hold? Banks Inundated With Nervous Callers (1)

March 17, 2020, 12:55 PM

Banks including Wells Fargo & Co., Bank of America Corp., Citigroup Inc. and Capital One Financial Corp. have assured nervous customers that they’ll provide assistance to those impacted financially by the coronavirus.

“Call us and we’ll make it right,” Bank of America Chief Executive Officer Brian Moynihan said Sunday on CBS News’ “Face the Nation.”

But reaching a representative is proving more and more difficult as customer-service centers are inundated by calls from clients seeking help.

“Due to staffing issues resulting from our response to Covid-19, also known as coronavirus, wait times may be longer than normal,” callers ...