Capital One Says Call-Center Staff Will Work at Home Permanently

Capital One Financial Corp. said the majority of employees at its U.S. call centers for cards will work from home even after the coronavirus pandemic ends.

For the rest of its staff, the card giant extended remote operations until the end of March, according to an internal memo. Capital One had previously said employees would work remotely until at least the end of this year.

“Your well-being is our top priority,” Chief Executive Officer Richard Fairbank told employees in the memo this week. “I’ve been inspired by your resilience and determination. Creating home offices and learning new ways to work ...