When Staff AI Adoption Stalls Out, Influencers Get Called In

At software maker ServiceNow Inc., learning and development executive Jayney Howson leads a small team responsible for getting 28,000 employees trained on artificial intelligence over the next three years.

Rather than go it alone, her group identified 1,000 high performers from around the company, all of whom were known to be avid AI users, and offered them corporate swag and recognition in exchange for teaching their colleagues the technology. Howson’s team gives them facilitation techniques and tips on how to inspire a room, “and then we kind of leave them to it,” she said.

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