OpenAI Rolls Out ‘Trusted Contact’ Feature as Safety Measure

May 7, 2026, 6:22 PM UTC

OpenAI will roll out a feature that allows for a user to be connected with a nominated ‘trusted’ contact during moments of an emotional crisis, it said in a memo.

  • ‘Trusted Contact’ feature will not replace professional care or crisis services, and is one of several layers of safeguards to support people in distress, OpenAI says
  • ChatGPT will still encourage users to contact crisis hotlines or emergency services when appropriate
  • Trusted contact may be contacted if user discusses self-harm in a way that indicates a serious safety concern
  • NOTE: OpenAI Sued by Families of Canada School Shooting Victims (1)

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