Goldman-Backed Nextiva Buys Call Center Software Firm Thrio

Nextiva Inc., an enterprise communications tech developer backed by Goldman Sachs Asset Management, has acquired contact center software company Thrio.

The deal aims to help close the customer experience technology gap between small and large companies, according to a statement reviewed by Bloomberg News. The acquisition follows Nextiva’s 2023 purchase of Simplify360, an artificial intelligence-backed customer support firm.

A spokesperson for Nextiva confirmed the contents of statement. Financial terms of the transaction weren’t disclosed.

Headquartered in Los Angeles, Thrio is a cloud-based call center solutions provider. It offers a variety of message services including: inbound and outbound voice, ...