BT Chief Sees AI Aiding in Effort to Eliminate 10,000 Jobs

BT Group Plc, which announced plans to cut 55,000 workers by the end of the decade, said about 10,000 of those cuts will be related to digitization, automation and AI.

The technology will allow the company to operate “more efficiently,” BT Chief Executive Officer Philip Jansen said in a call on Thursday, noting that the company has filed more AI patents than any other in the UK. While AI won’t account for all the job losses, the technology will help BT replace some workers in IT and digital services, who will be gradually phased out.

Many customer service ...