AI Will Make Arbitration Faster and Cheaper, Group CEO Says

Generative artificial intelligence can help make the arbitration process more efficient and less expensive for clients, according to the head of the American Arbitration Association.

Arbitration clients frequently say that litigation and other dispute resolution processes “take too long and cost too much,” Bridget McCormack, the group’s president and CEO said. The non-profit group is looking for ways to make the work quicker and more efficient by adding generative AI to tasks like building and reviewing clauses and creating scheduling orders. The group, which is one of the largest providers of alternative dispute-resolution services, ...