U.K. CMA Secures Changes to Microsoft Xbox Subscriptions

The U.K.’s Competition and Markets Authority (CMA) has secured improvements for Xbox online players, following concerns about Microsoft’s use of auto-renewing subscriptions for online gaming services.

• Improvements made include clearer information about price increases, better upfront information, and refunds -- Microsoft will contact existing customers on recurring 12-month contracts and give them the option to end their contract and claim a pro-rata refund
• Microsoft will also contact existing customers who haven’t used their memberships for a long time but are still paying to remind them on how to stop payments
  • If they continue to not use their memberships Microsoft will ...