It’s OK to Post Ugly Review of Mortgage Product, Watchdog Says

Customers should be able to give a candid review of their credit card or mortgage, the Consumer Financial Protection Bureau said in a new guidance.

“No corporation should be able to silence a customer from posting an honest review online,” CFPB Director Rohit Chopra said in a statement. “Campaigns that suppress legitimate reviews or manufacture fake reviews are not only a threat to free speech and fair competition, they are also illegal.”

Recognizing the harm of fake reviews in digital economy, the Biden administration has also previously issued a similar warning to companies like Amazon.com Inc. and Meta Platforms ...