IRS leadership excluded an independent arm of the agency, designed to help taxpayers work through problems, from the main group carrying out recent reforms, according to a new report.
The IRS established a new office last year to follow through on the Taxpayer First Act (Pub. L. 116-25), a 2019 law intended to enhance taxpayer services, modernize technology, improve training for IRS employees, and spur the agency to plan for a potential reorganization. That office, led by IRS Chief of Staff Lia Colbert, includes representatives from several of the agency’s main operating divisions and functions, but no one ...