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StubHub App Ticket Purchasers Can Pursue Covid Claims in Court

May 16, 2022, 7:58 PM

StubHub Inc. is unable to compel arbitration of refund denial claims by purchasers of tickets through its mobile application for events later canceled due to the Covid pandemic, because it hasn’t shown the buyers had notice of an arbitration provision, the Northern District of California ruled.

StubHub argued in a renewed motion for arbitration that the eight plaintiffs who purchased tickets through the app assented to the arbitration agreement when they visited the StubHub website at various points before and after they bought their tickets.

But StubHub failed to show a consent to arbitration provision can be established retroactively, the ...