Surprise Bills Can Hurt Hospitals Whose Patients Say ‘See Ya!’

March 20, 2019, 9:31 AM

Childbirth is typically the first experience many families have with hospitals. But if they receive a big “surprise” medical bill for services like epidurals from out-of-network doctors, patients will often switch to a different hospital next time.

It behooves hospitals to try to resolve big surprise bills if they want to keep their customers. That’s what a study in the March issue of the Health Affairs journal demonstrates.

“If your first birth results in a surprise bill, it benefits you to switch,” said University of Missouri Kansas City health administration assistant professor Christopher Garmon, one of the authors of the ...

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