A
Lafe Dunn accuses Southwest of encouraging him to apply for a buyout while he was on short-term disability leave—and thus off the airline’s payroll—and then wrongly denying his claim by misrepresenting his employment status. This denial wasn’t based on a “fair and unbiased evaluation of the facts,” but rather a financial conflict of interest in which Southwest preferred for Dunn to be paid through his disability insurer, and...