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IRS Continues to Struggle During Pandemic, Watchdog Finds

May 7, 2021, 2:46 PM

The IRS continues to struggle with backlogs, telephone service issues, and hiring during the pandemic, according to its watchdog.

The agency still hadn’t finished processing more than 2 million paper returns from last year as of March 20, and was suffering from a number of other work backlogs, the Treasury Inspector General for Tax Administration said in a report released Friday. The report comes with about one week left in the extended filing season, which has been marked by challenges for taxpayers and the IRS, which is also distributing a third round of relief payments ...

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