Bloomberg Tax
April 20, 2022, 8:45 AM

IRS Hits Gridlock in Collision of Tax and Social-Services Roles

David Hood
David Hood
Naomi Jagoda
Naomi Jagoda
Senior Reporter
Jasmine Ye Han
Jasmine Ye Han
Data Reporter

If you’re stuck on hold for hours on the IRS’s customer help line, you’re probably not just behind other people with tax questions.

The queues are also jammed up with parents confused about new pandemic benefits, people missing stimulus checks, and sometimes even applicants for disaster relief from the Federal Emergency Management Agency.

The Covid-19 pandemic magnified longstanding structural deficiencies that hamper the IRS’s ability to fulfill its core mission of collecting revenue and enforcing tax laws—problems that money alone can’t solve. It also accelerated the agency’s transformation from being just a tax collector into a major government distributor of ...

Learn more about Bloomberg Tax or Log In to keep reading:

Learn About Bloomberg Tax

From research to software to news, find what you need to stay ahead.

Already a subscriber?

Log in to keep reading or access research tools.