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T-Mobile Loses Appeal Over Worker Reprimanded for Union E-Mails

July 23, 2021, 7:43 PM

The National Labor Relations Board must reconsider its ruling that T-Mobile USA Inc. didn’t unlawfully discriminate against union activity at a Kansas call center in its response to pro-union mass emails, the D.C. Circuit said Friday.

T-Mobile operates a call center in Wichita, where it employs about 600 customer service representatives. The Communications Workers of America has been trying for years to organize these workers to form a union.

Customer service representative Chelsea Befort sent several mass emails to different groups of call center co-workers encouraging them to join union organizing efforts. The messages were sent on her work computer ...