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AT&T Call Center Workers’ Offshoring Claims Must Be Revisited

Jan. 6, 2022, 3:20 PM

The Labor Department must reassess its denial of trade adjustment assistance to former AT&T Inc. call center employees, after a federal trade court took issue with how the department weighed evidence submitted by the company and the workers.

Trade adjustment assistance includes financial aid and reemployment services like job training for U.S. workers who were laid off or lost hours due to offshoring or increased competition from foreign imports.

Communications Workers of America Local 4123 claimed that AT&T established call centers in multiple foreign locations including Mexico, the Philippines, and the Caribbean, and that it was closing several U.S. call ...