Struggling Frontline Workers Say Tech Tools May Ease Job Stress

Jan. 12, 2022, 2:00 PM

Nurses, waiters, factory employees and other frontline workers are struggling mightily in the pandemic and want better technology to help them cope. Yet they fear they may lose their jobs if they can’t master the new tools fast enough, according to a survey from Microsoft Corp.

Microsoft, which is selling software to help customers manage frontline workers, reported that 51% of these employees don’t feel valued, and 56% said corporate leaders aren’t prioritizing workplace culture. Among people who manage frontline workers, such as retail store managers and nursing supervisors, that view of company culture was even worse, as almost 7 of 10 said culture ...

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