Panda Express Hides Extra Delivery Charges, New Lawsuit Alleges

July 2, 2021, 6:27 PM

Panda Express imposes hidden delivery charges on its customers in addition to the low “delivery charge” represented in its app and on its website, a new class complaint filed in a California federal court alleges.

Since the beginning of the Covid-19 pandemic, Panda Express has moved aggressively into the food delivery business, exploiting an opportunity presented by U.S. consumers’ reduced willingness to leave their homes, Natasha Scott alleges.

The restaurant chain, to appeal to consumers in a crowded food delivery marketplace, promised customers low-price delivery in its mobile application and on its website, usually $2.95, Scott alleges in her suit ...

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