Yelp Faces Revived Privacy Claims Over Recording of Sales Calls

Oct. 8, 2020, 12:19 AM

A proposed class of individuals whose phone calls with Yelp Inc. sales representatives were recorded can proceed with some of their invasion-of-privacy claims because consumers didn’t consent to the recordings, a state appeals court said Wednesday.

Eric Gruber, who had several conversations with Yelp salespeople about advertising his law firm, sued the company in 2016, alleging his phone conversations were eavesdropped on and recorded by Yelp. He alleges the company had a policy and practice of illegally monitoring and recording sales calls without the consent of all parties. Gruber discussed confidential and financial information during these calls, believing they would ...

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