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Lawyers Shouldn’t Respond to Negative Online Reviews, ABA Says

Jan. 13, 2021, 3:01 PM

Maintaining client confidentiality is paramount for lawyers contemplating how to respond to negative online reviews and they shouldn’t consider responding, the American Bar Association said in an ethics opinion.

“Lawyers are frequent targets of online criticism and negative reviews,” and they “are left in the quandary of determining whether and how they ethically may respond when the opinions posted are unflattering, and the facts presented are inaccurate or even completely untrue,” the ABA ethics committee opinion said Wednesday.

With more attorneys seeking reviews to build their practices, and also itching to respond to bad ones, some state bars and now...

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