CFPB to Keep Complaint Database Public

Sept. 18, 2019, 6:19 PM

Consumers’ complaints about banks, debt collectors, credit bureaus and other financial firms will remain public but have additional context added, the Consumer Financial Protection Bureau said.

The CFPB on Sept. 18 announced that it would keep its consumer complaint database online, but will take steps to make sure that consumers who use the database understand that the information in the database does not represent a verified, statistically-based report from the bureau.

Those steps, plus additional data and visualizations in the database, should address some of the concerns that financial firms have raised about the public complaint disclosures, CFPB Director Kathleen ...

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